A publication made from Placeloop on Facebook or Instagram may occasionally fail. This article helps you identify the source of the failure so you can fix it and successfully publish again.
If you're experiencing a publication failure on Google, we invite you to consult this article.
How to identify failed publications?
Two ways:
- Check your emails: Placeloop automatically notifies you by email every time a scheduled publication is successfully posted or fails. If you don’t receive these emails, check your spam or junk folder.
- From the Placeloop platform: log in to your Placeloop account and go to the Publications section, then "Errors".
Understanding the causes of failed publications on Facebook and Instagram
- Your Facebook page or Instagram account has been disconnected from your Placeloop business account.
➡️ Check the connection status of your social media accounts by going to the Settings of your business account, then to Social Networks.
Click on the relevant social network and follow the on-screen steps.
To access a detailed step-by-step guide, check our article Help: Reconnect my social networks to Placeloop. If the issue persists, feel free to contact our support team by reporting the error message you encountered.
- Facebook has temporarily blocked your Facebook page or Instagram account
➡️ You can find all the necessary information here.
- An element in the publication is not compatible with Facebook/Instagram's third-party publishing tools.
- For Facebook albums or Instagram carousels: an image/video exceeds 4MB in total size.
➡️ Reduce the size of the image/video and try again.
- For Facebook albums or Instagram carousels: an image/video exceeds 4MB in total size.
Note: This article is regularly updated. If you encounter a new error, don’t hesitate to share it with us!
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